Terms and Conditions

USA Tours: In accordance with the Americans with Disabilities Act (the ADA), Phenomenal Moments Travel aims to accommodate disabled travelers as much as possible and in line with the specific tour itinerary. However, some tour features may not be accessible if you require a wheelchair, scooter, or other specialized equipment to participate. We cannot provide individual assistance to travelers using wheelchairs or other mobility devices. We regret that some itineraries cannot accommodate wheelchairs or motorized scooters. Passengers must inform Phenomenal Moments Travel of their accessibility needs before booking so we can assess if reasonable accommodations are available. While we will try to meet special access requirements, we do not guarantee that this will always be feasible.

Hotels, sea, and river cruises outside the United States are not required to meet ADA standards and may lack ramps, wide entryways, or elevators for disabled passengers or devices such as wheelchairs, walkers, and motorized scooters. Due to physical constraints and limited space, wheelchairs, walkers, and motorized scooters might not be allowed on motor coaches and river cruises.

Service animals cannot be accommodated on international escorted tours. Passengers on the USA escorted tours who require a service dog due to a disability should contact Phenomenal Moments Travel before booking a tour.

Phenomenal Moments Travel is not responsible for the services and policies established by airlines. Flight schedules and times can change without notice. Phenomenal Moments Travel is not liable for penalties on tickets, whether international or domestic, that are not issued by Phenomenal Moments Travel, due to schedule or flight changes. Online airline reservations may be reviewed and, if deemed necessary by Phenomenal Moments Travel, may be rebooked to meet minimum connecting times and/or tour package itineraries, with immediate notification provided. Airlines reserve the right to require immediate ticket issuance if certain flights are heavily booked, even when standard rules specify tickets are not due until a later date. In such cases, Phenomenal Moments Travel will require full payment of the airfare immediately. This overrides invoice terms and payment deadlines. If full payment is not received, the airline will cancel the seats, which may not be rebooked on the same flights or at the same fare. Any alternative flight arrangements and fares are the passenger’s responsibility.

Phenomenal Moments Travel will electronically issue airline tickets approximately 7 days before departure. Tickets are entirely non-refundable.

Airlines have the exclusive authority to assign seats on group flights. All Phenomenal Moments Travel airline contracts are for economy-class seats only. If you require a different class of service, consider purchasing your own flights and buying your land-only package from Phenomenal Moments Travel.

Passengers are responsible for contacting their airline directly regarding mileage eligibility and accrual. Airline frequent flyer programs determine whether to award miles partially or entirely based on their own rules, which are updated frequently. Some discounted or promotional airfares, as well as certain code-share flights, are not eligible for mileage accrual. Certain private fares, like a “Phenomenal Moments Travel Airfare,” may not qualify for mileage or might earn reduced mileage, even if the same airline class of service would earn full mileage when purchased as an “Instant Purchase” published airfare. Not all published fares qualify for mileage. Phenomenal Moments Travel will record frequent flier numbers when provided by the passenger before travel documents are issued. However, adding frequent flier numbers to airline records does not guarantee mileage credit, as eligibility is at each airline's sole discretion. Schedule changes may also cause flights that were initially eligible for mileage to lose their eligibility. We strongly recommend that passengers provide their frequent flier account information when checking in online and/or at the airport. After travel begins, it is often not possible to apply for mileage credit. Passengers are responsible for verifying whether previously earned mileage can be used for flights or upgrades.

In accordance with TSA Secure Flight requirements, passengers must provide Phenomenal Moments Travel with their name exactly as it appears on their passport or other government-issued ID, along with their date of birth, gender, address, phone number, email, and fax number for all travelers.

Passengers are responsible for ensuring their names are correctly listed on their invoices. Phenomenal Moments Travel will not be liable for passengers who do not receive an invoice or documents or are denied boarding due to incorrect information.

Any name change, including minor spelling corrections, may require airline reservations to be canceled and rebooked. Reservations are subject to current availability and pricing at the time of rebooking. Once airline tickets are issued, any subsequent name corrections will be subject to an airline rebooking fee, which could be as much as the full value of the airline ticket plus a $200 revision fee per change. Phenomenal Moments Travel will not be responsible for the denial of services by a carrier due to any name discrepancy. Name changes must be communicated in writing to Concierge@PhenomenalMomentsTravel.com.

If you purchase airfare, airline taxes and fuel surcharges are included. Before completing full payment, there is a chance of a price increase due to rising government-levied taxes, fees, or fuel surcharges. To avoid potential increases, you can make your final payment sooner so your tickets can be issued. Once issued, airline tickets are no longer subject to potential increases but are fully non-refundable. Certain overseas domestic flights may have air taxes that can only be paid locally; in these cases, the specific flights and amounts of those taxes are shown in our package presentation and pre-departure documentation.

If an airline updates its schedule, Phenomenal Moments Travel will notify passengers of the new flight times and schedule before departure. Phenomenal Moments Travel is not responsible for schedule changes, including routing modifications or the number of stops in the itinerary. The company cannot provide compensation for schedule changes, seat assignment adjustments, or cancellations made by the airline. If passengers make changes directly with the airline, it is their responsibility to inform Phenomenal Moments Travel of the updated flight details in writing at Concierge@PhenomenalMomentsTravel.com. Phenomenal Moments Travel is not responsible for land services, such as arrival or departure transfers, if flights are changed without its knowledge.

All requested rooms are standard twin-bedded rooms with private facilities unless you specifically request a king or double bed. Please understand that while we will place a bed type request on your behalf, bed types are subject to availability. Room selection is always at the hotel’s management discretion and depends on availability. Some single rooms may be smaller than standard rooms. The number of occupants does not determine the room size. Although available at most 4- and 5-star hotels, the use of air conditioning abroad varies significantly from that in the United States. Many European hotels were built before central air conditioning was introduced. Air conditioning is often turned off at night and from the end of the season until the start of the summer months. Not all hotel rates are negotiable and are based on Phenomenal Moments Travel’s agreements with its suppliers. Hotel check-in time is generally no earlier than 3:00 p.m., and check-out is before noon. Please ensure that adequate arrangements are made for accommodations when using a late-night flight. We reserve the right to substitute hotels of equal standard. No refunds will be issued for any difference in the cost of those accommodations.

Phenomenal Moments Travel’s profiles of hotels and cruise ships are based on information provided by their partners and representatives, including images and descriptions of individual properties. Star ratings may vary by country. Phenomenal Moments Travel strives to keep information accurate; however, it is not responsible for any inaccuracies, changes in descriptions or amenities, or images supplied by third parties.

As detailed in each itinerary. Meals are provided through the hotel’s or restaurant’s buffet or set menu. Typically, beverages are not included unless explicitly stated. While Phenomenal Moments Travel cannot guarantee specific results, every effort will be made to accommodate special dietary requests submitted in writing at least 4 weeks before departure to Concierge@PhenomenalMomentsTravel.com.

Transfers are provided as specified for each tour by car, minibus, or motor coach only if airfare is purchased from Phenomenal Moments Travel. Book a land-only tour or deviate from the specified arrival and/or departure dates in the itinerary. You will be responsible for arranging your own transfer to the hotel. Your arrival transfer is guaranteed within two hours of your scheduled arrival time to accommodate minor delays. Phenomenal Moments Travel or the transfer company is not responsible for flight delays beyond two hours from your original planned arrival time. In case of delays—due to flight issues, immigration, customs, or reporting baggage damage or loss—you will need to find alternative transfer options, such as a taxi. Transfer costs are non-refundable, and any additional expenses are your responsibility. A transfer usually costs more than hiring a cab because it includes round-trip service, called a ‘dead-leg,’ where the driver travels to the airport, hotel, or pier only to pick you up and then returns empty. Locations like airports, seaports, and hotels may have entrance and parking fees, and drivers might wait for up to an hour. Drivers of Phenomenal Moments Travel transfers, though not employees of Phenomenal Moments Travel, are reliable. They provide a full greeting service, transfer you to the correct location, and are available to answer your questions during your ride.

Will be operated by a motor vehicle, with size determined by the number of participants. Phenomenal Moments Travel Tours has been designed to accommodate both individuals and groups. Times listed in itineraries are approximate and serve only as guidelines. Some itineraries may start early in the morning for sightseeing to finish touring during daylight hours or to avoid afternoon heat in tropical and desert climates. You are responsible for arriving on time for all scheduled flights, cruises, and package components. Late arrivals may be considered a “no-show,” which means you will not be eligible for a refund for unused services. We cannot guarantee the number of passengers for any given tour. You might find yourself traveling with a large group or just with your own companions. Services will remain consistent regardless of the number of participants. Persons needing assistance or with any disability should refer to the section “Travelers With Disabilities.” On dates including, but not limited to, religious holidays and national celebrations, some monuments and sites may be closed. In such cases, touring itineraries may be adjusted accordingly. Occasionally, during holidays, specific periods, or due to unforeseen circumstances like weather, there may be last-minute changes, sometimes after arrival, affecting the sequence of the tour, locations visited, and/or hotels. We reserve the right to adjust the sequence and/or substitute hotels with similar category options. No price adjustments will be made in these cases. National monuments and tourist sites frequently undergo renovations that can obscure views. No tours will be canceled because of ongoing renovations; however, Phenomenal Moments Travel will decide, based on conditions, whether to modify the itinerary. Phenomenal Moments Travel itineraries may include suggestions for leisure activities; these suggestions are not endorsements of any specific service provider, and participation should be decided independently and thoughtfully.

To maintain the desired group synergy, Phenomenal Moments Travel reserves the right to accept, reject, or expel any individual deemed disruptive or incompatible with the group's interests, including, but not limited to, those who are intoxicated or under the influence of drugs, as it could create a negative experience for others. Expenses such as cancellation fees and costs for alternative travel arrangements or returning home will be the passenger's responsibility. All unused services are non-refundable.

Ship & Itinerary Changes: Cruise itineraries and ships may change without notice. Additionally, cruise ships might be chartered or departure dates canceled, in which case all payments will be refunded. Phenomenal Moments Travel is not responsible for ship substitutions or itinerary changes made by the cruise line and is not liable for any losses you may face, including issues with airline tickets or visa fees.

Many ships do not have a doctor or nurse onboard. If medical attention is needed, local services will be contacted. The passenger will be responsible for any charges. Phenomenal Moments Travel and the cruise ship operator are not responsible for the services provided.

Consult your healthcare provider for the latest requirements. You can also review the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their guidance. The client’s health practitioner must document any necessary vaccinations on a valid vaccination certificate, which the client must carry as proof of inoculation where required. Individuals with heart disease, chronic illness, physical disabilities, advanced pregnancy, or mental health issues should not participate in these strenuous travel programs. Any person arriving at the destination with an apparent fever or who becomes ill during the tour will be removed from the group and referred to a local medical facility for diagnosis. Only after clearance from an accredited medical facility will that individual be allowed to rejoin the group. All costs related to medical treatment and additional expenses, such as extra hotel nights or transportation not included in the original itinerary, will be the passenger's responsibility.

Checked bags usually have a size limit of 62 inches total, calculated by adding length, width, and height (for example: 26" + 26" + 10" = 62"), and a maximum weight of 50 lbs. (23 kg). Many airlines charge fees for checked bags. Phenomenal Moments Travel is not responsible for checked bag fees, excess luggage, or weight charges imposed by airlines. If your luggage is lost or damaged, you MUST file a baggage claim form with the airline before leaving the airport. We suggest using brightly colored luggage tags, straps, or other identifiers to help you find your luggage upon arrival or to describe it if it’s lost.

All Phenomenal Moments Travel escorted tour buses allow one piece of luggage per person, along with a carry-on bag. Additional baggage will incur a handling fee of $100 per piece. Since Phenomenal Moments Travel is not responsible for loss or damage to luggage and personal belongings, you MUST report any loss or damage immediately at the time it occurs and obtain a written report from the local authorities for submission to your insurance provider.

Complete tipping guidelines are as follows:

Drivers, including private cars and motorcoach drivers: $5-$10 per person per day

Tour Guides: $10-$20 per person per day