Frequently Asked Questions
FAQs
Automatic billing is used to pay the entire remaining balance of your reservation via automatic billing. This can be done with one credit card to cover the entire balance of your reservation.
It’s convenient and free. Payments are automatic and evenly divided. No chance of forgetting to pay, cancellation of your reservation, or being assessed a late fee.
Yes, Phenomenal Moments Travel will email you payment reminders at the beginning of every month if you are enrolled in our automatic billing plan. You will also receive an email confirmation after each payment is processed every month.
Payments will be monthly on or about the same day of the month you made your first payment. The number of payments is based on how many months there are from the time you book to the final payment date. You will see your exact payment plan before you make your payment.
Phenomenal Moments Travel’s online merchant company complies with the
Payment Card Industry Data Security Standards (PCI DSS) are a set of comprehensive requirements developed by major card brands to facilitate consistent data security measures. To protect your information, Phenomenal Moments Travel doesn’t store your credit card information, but for guests enrolled in automatic billing our credit card processing company does.
When a card is declined during your monthly payment plan, we will attempt to charge your card two days later. If your card is declined a second time, you will receive an email to make a payment immediately or your reservations will cancel.
When a card has expired or if you would like to add a new credit card to your plan, you can always log into your account and make payment option changes.
While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Information.”). Personally, identifiable information may include but is not limited to your name, address, and email address. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
Like many site operators, we collect information that your browser sends whenever you visit our website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, operating system, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third-party services such as Google Analytics or Facebook Ads Conversion Tracking that collect, monitor, and analyze this information.
With your permission, we may use your Personal Information to contact you with newsletters, marketing or promotional materials, and other relevant information about our store, products, or partners that we feel may be of interest to you. You may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at hello@phenomenalmomentstravel.com
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the way your personal information will be handled by these providers. Remember that certain providers may be in or have facilities that are in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
This Privacy Policy is effective as of June 15, 2021 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy frequently. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.
Contact Us If you have any questions about this Privacy Policy, please contact us at hello@phenomenalmomentstravel.com.
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